Refund Policy
1. Coin Purchase Refunds
Our refund policy for coin purchases is as follows:
- Refund requests must be made within 24 hours of purchase
- Unused coins are eligible for refund
- Partially used coin packs are not eligible for refund
- Refunds will be processed to the original payment method
- Processing time may take 5-7 business days
2. Quiz Entry Fee Refunds
Quiz entry fees are refundable under these circumstances:
- Technical issues prevent quiz participation
- Quiz is cancelled by the platform
- Server errors affect quiz performance
- Double charging for the same quiz entry
Non-refundable situations include:
- User missed the quiz timing
- Internet connectivity issues on user's end
- Incomplete quiz attempts
- Disqualification due to rule violations
3. Failed Transactions
For failed transactions:
- Money deducted but coins not credited will be automatically refunded
- Failed withdrawal attempts will be reversed within 24 hours
- Double transactions will be automatically refunded
- Transaction timeout issues will be resolved within 48 hours
4. Refund Process
To request a refund:
- Contact support with transaction ID and screenshot
- Provide reason for refund request
- Include payment method details
- Submit any relevant error messages or screenshots
Processing timeline:
- Review within 24-48 hours
- Approval/rejection notification via email
- Refund processing: 5-7 business days
- UPI refunds may be faster (1-3 business days)
5. Special Circumstances
We may consider refunds in these special cases:
- Account compromise or unauthorized transactions
- Platform-wide technical issues affecting multiple users
- Regulatory compliance requirements
- Service discontinuation in user's region
6. Non-Refundable Items
The following are not eligible for refund:
- Used or partially used coins
- Completed quiz attempts
- Bonus coins from referrals
- Promotional or free coins
- Expired unused coins
- Coins used in completed contests
7. Dispute Resolution
If you disagree with a refund decision:
- Submit an appeal within 7 days
- Provide additional documentation if requested
- Allow 48-72 hours for appeal review
- Final decision will be communicated via email
Contact Information
For refund-related queries, contact us at info@sawalbemisaal.com or write to us at: A57, Swastik Bunglows, Rakhial, Ahmedabad, Gujarat.
Please include your:
- Account username
- Transaction ID
- Date of transaction
- Reason for refund
- Screenshots or evidence (if applicable)