Refund Policy

Our refund policy for coin purchases is as follows:

• Refund requests must be made within 24 hours of purchase
• Unused coins are eligible for refund
• Partially used coin packs are not eligible for refund
• Refunds will be processed to the original payment method
• Processing time may take 5-7 business days

Quiz entry fees are refundable under these circumstances:

• Technical issues prevent quiz participation
• Quiz is cancelled by the platform
• Server errors affect quiz performance
• Double charging for the same quiz entry

Non-refundable situations include:

• User missed the quiz timing
• Internet connectivity issues on user's end
• Incomplete quiz attempts
• Disqualification due to rule violations

For failed transactions:

• Money deducted but coins not credited will be automatically refunded
• Failed withdrawal attempts will be reversed within 24 hours
• Double transactions will be automatically refunded
• Transaction timeout issues will be resolved within 48 hours

To request a refund:

• Contact support with transaction ID and screenshot
• Provide reason for refund request
• Include payment method details
• Submit any relevant error messages or screenshots

Processing timeline:

• Review within 24-48 hours
• Approval/rejection notification via email
• Refund processing: 5-7 business days
• UPI refunds may be faster (1-3 business days)

We may consider refunds in these special cases:

• Account compromise or unauthorized transactions
• Platform-wide technical issues affecting multiple users
• Regulatory compliance requirements
• Service discontinuation in user's region

The following are not eligible for refund:

• Used or partially used coins
• Completed quiz attempts
• Bonus coins from referrals
• Promotional or free coins
• Expired unused coins
• Coins used in completed contests

If you disagree with a refund decision:

• Submit an appeal within 7 days
• Provide additional documentation if requested
• Allow 48-72 hours for appeal review
• Final decision will be communicated via email

For refund-related queries, contact us at info@sawalbemisaal.com or write to us at: A57, Swastik Bunglows, Rakhial, Ahmedabad, Gujarat.

Please include your:

• Account username
• Transaction ID
• Date of transaction
• Reason for refund
• Screenshots or evidence (if applicable)